Taitaya Forge create unique hand wrought Iron & Silver jewellery, including Thor's Hammers, as well as other metalwork. We are Inspired by History, Myth & Nature.
Our aim as Taitaya is to provide wonderful unique & completely hand made items in our own hand made gift packaging. We also wish offer a good service & quick delivery, within the confines of the postal services.
All metal work items in this shop are made by Marleena Barran and Luke Barran. Some components, like the silver chain are bought in ready made. The details can be found in the listing description.
Most of my work is complete & ready to dispatch. When I sell out of a repeat item I will not re-list it until I have created the replacement. If you like a particular sold item, you can contact me for a reserved listing. Some designs are popular and may sell out faster than I can make. Rings & items requiring customization will be made to order.
We offer complimentary first class shipping on all our items. This is not a tracked service. If you would like to have a tracked delivery you can purchase an upgrade as an add on to your purchase
Import Duty, taxes and Processing fees
These are not included in our prices. Customers outside of the UK & EU may be liable to pay extra if the purchase goes over the threshold (USA $200 USD, Canada $20 CDN, Australia $1000 AUD.
Some countries limit the import of certain types of goods. If you order from one we will let you know as soon as possible.
Cancelations and Exchanges
I accept cancelations (with 24 hours of purchase) and exchanges on all my items. Please contact me prior to arrange this.
Should you wish to return your purchase, please contact us within 14 days from receiving it. I will refund your purchase upon receiving the item back in original condition. If the return is due to our fault, we will reimburse you for the return postage. This does not affect your statutory rights (UK & EU).
Our refunds are based on the sale price in UK pounds Sterling (GBP). The exchange rate may affect the sum you are refunded.
Some customised items may be non refundable after being made. I will inform you upon placing an order whether or not this applies to your custom purchase.
Lost or delayed post
Please contact me if you have not received your order in 3 weeks to give us time to prepare a replacement for your order.
If your order does not arrive in 4 weeks, we will send a replacement via a tracked delivery method.
If your item breaks in normal use we will replace or repair it. We cannot include the cords or surface wear into this guarantee.
We will refurbish and re-string any items for the cost of getting the item to us and then back to you.
Please let us know if the leather cord breaks on your pendant within 6 months. We will replace it for free.
Note on EU GDPR. The data we collect and how we keep it
We store our customer's names, addresses and email addresses encrypted. We do this to be able to offer you our repair and refurbishment guarantees. We do not sell or share any of your details.
On request, I will delete your details from our records, but please be aware that unless you can provide the original receipt or a transaction number, we may not be able to fulfil any guarantee we offer.
We do not have any access to buyers credit card and payment details. These will fall under our partner, PayPal's compliance. Our bookkeeping provider, Intuit, has access to your name only.
These terms are subject to change.
Last Updated 2Oth of April 2018
Frequently Asked Questions
If you have any problems with allergens in our products, please let us know so we can improve our work. Likewise if you have any concerns or questions I am happy to answer your questions.
Pets & smoke: Our forge, where we create, is pet free, but not smoke free and our home where we package, is smoke free but not pet free (1 cat).
Nickel: We do not use nickel alloys in our jewellery. Our iron jewellery is made out of 99.8% Pure iron, tested by our supplier, and does not contain nickel, arsenic or lead above EU and California permissible quantities. Our silver jewellery is made out of silver purchased from a reputable source and is assured by our provider to meet EU regulations.
Leather: We are assured by our suppliers that the leather cord we use is free of harmful substances and in accordance to regulations in jewellery.
Will Iron rust?
All iron and steel is subject to corrosion if it comes into contact with moisture and some chemicals. Pure iron is more resistant to corrosion than steel. We use methods such as oil quenching, waxes and synthetic lacquers to protect the iron. These methods are subject to wear and may need to be re-applied.
We recommend that if you put your pendant into storage, apply a coat of wax onto it and store it in a dry place. If you wear the pendant continuosly your body heat will keep it dry.
Can I swim or bathe with my iron jewellery on?
Soap and salt water will dry the leather cord on the pendant and may cause the leather to become brittle. Applying oil such as olive oil or neats foot oil to the leather will extend the lifetime of the cord. '
Is your silver hallmarked?
Taitaya is registered with the London Assay office. All silver items over 7.8 gm will be officially hallmarked as acordance to UK regulations. Items under 7.8 gm can be hallmarked upon request, for an additional cost and 3 weeks time.
Queens Road, Freshwater, Po40 9EP, United Kingdom
+44 7708 220242